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FAQ's
- Questions
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- How much in advance do I need to book you for an event or to hire goods?
- You do not have to book in advance at all, as we offer last minute services. However, this is all subject to availability. If you know what you want and are certain, then do not wait around. Once items are booked we may have no stock left. Also it doesn’t all depend on stock only, labour and transport availability may play a part in your booking too. We can not guarantee a booking until a deposit is paid and contract issued.
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- How do I know you will provide what I am paying for on the day of my event?
- We are a reputable company. This is our business and we operate it on a full time basis and not just as a hobby. Without the trust that we have built over the years, we would not be able to pay our bills, which in turn means we would not be able to operate any longer. Once you place a booking, we issue an agreement clearly stating what you have booked, so there is no way anything can go wrong. Also we have too many happy customers who will confirm our service standards in their testimonials.
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- How do I know you will not supply damaged goods?
- Lets be honest, taking goods in and out of a warehouse, vans and venues is bound to cause damage to our stock. All goods are subject to basic wear & tear. However, we spend much money and hours to help maintain our stock throughout the year. This helps us to avoid unnecessary expenses to replace goods regularly, as well provide good quality good products. We will not supply broken goods, that's our promise!
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- Am I able to cancel my booking once I have paid a deposit?
- You can cancel a booking at any time. Please refer to our terms & conditions for full details of this.
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